EPPARG members undertake to respect the following commitments:
Promote public confidence in equity release through their actions, deeds and communications
Look to develop a healthy competitive market for consumers and work constructively with regulators and lawmakers
Act at all times in utmost good faith
Communicate high expectations for equity release outcomes in all their dealings
Ensure conflicts of interest are managed fairly and reduced to the lowest practical level
Exercise due skill, care and diligence in all that they do and uphold the principles and standards as set by their professional bodies at all times
Always act fairly in the interests of consumers and ensure customers are treated fairly in their actions.
Providers and advisers are to comply with the relevant local laws and regulations at all times. They will also ensure that standards and principles as set out locally are fully met as well as those of EPPARG.
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